Laurus Technologies recently launched a customer portal to provide our customers with better information on their hardware assets, warranty data, service level agreements, end-of-life data and similar information. We have already found that our customers love having this information available.
SearchITChannel recently spoke to Brian Wolfe about our initiative:
Our customers have been telling us for a long time that it was a nightmare to manage all these maintenance contracts,” said Brian Wolfe, partner of managed services with Laurus. ” We took this feedback and developed a set of Web-based tools.”
Wolfe says the tool is used extensively by the Laurus sales operations group, which tracks everything from which software licenses are associated with a particular piece of hardware to when a technology asset might be nearing end-of- life. The application, which was developed using feedback from 15 large Laurus customers, also keeps track of support contracts and service-level agreements that might apply to a managed service. Among other things, the information is used as background when new project opportunities arise.
Although Laurus doesn’t charge customers for access to this information, building the database might require a professional sales engagement in order to “discover” relevant assets. “The overall response when customers see this information is ‘wow,’ ” Wolfe said.
Read the rest of the article here.
What a great resource!
когда-то посмотрю, и потом отпишусь…
SearchITChannel recently spoke to Brian Wolfe about our initiative: Our customers have been telling us for a […….